Shipping policy

Orders
All orders are processed within 1–2 business days. You’ll receive a confirmation email once your order is placed and another when it’s shipped.

Shipping
We ship throughout NZ and Australia.

We deliver New Zealand-wide using trusted courier partners. Delivery times vary by location. Crop Band is not responsible for delays once parcels are with the courier.

For orders within NZ a flat shipping rate of $8.00 per order is applied for orders under $69. All orders within NZ over $69, shipping is free for rural and non-rural delivery. 
For orders to Australia, a shipping rate of $20.00 per order is applied. 

We don't currently ship outside of NZ or Australia. 

Returns & Exchanges
We accept returns or exchanges within 14 days of receiving your order if items are unused, in original packaging, and in saleable condition. Please contact hello@cropband.co.nz to arrange.

Payments
All prices are in NZD or AUD based on your location. We accept major credit cards and secure online payment options.

Customer Care
If you have questions about your order, shipping, or products, please reach out to hello@cropband.co.nz — we’re here to help.